This EULA governs the licence of the Nevam customer experience software-as-a-service platform (“Nevam Platform”) by Nevam CX Pty Ltd (ABN 46 672 717 592) (“Nevam”) to you, an end-user of the Nevam Platform (“End User”) and your use of the Nevam Platform.
This EULA governs all use by an End User of the Nevam Platform. By accessing or using the Nevam Platform, each End User:
In addition to the definitions above, the following definitions apply in this EULA:
GDPR means European Union Regulation 2016/679, also known as the General Data Protection Regulation, or any successor legislation.
Intellectual Property means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world.
Laws means all applicable local, state, federal and international laws, regulations and conventions, including those related to data privacy and data transfer, international communications and the exportation of technical or personal data.
Personal Information means personal information or personal data as defined in the privacy or data protection legislation applicable to the End User or other relevant individual whose information is collected, stored, used or transferred in the course of this EULA and, without limitation, means “personal data” as defined in the GDPR for End Users who reside in the EEA and “personal information” as defined in the Privacy Act 1988 (Cth) for End Users who reside in Australia.
Sensitive Personal Information means any (i) special categories of personal data enumerated in Article 9(1) of the GDPR; (ii) patient, medical or other protected health information regulated by HIPAA; (iii) credit, debit or other payment card data subject to PCI DSS; (iv) other personal information subject to regulation or protection under specific laws such as the Gramm-Leach-Bliley Act (or related rules or regulations); (v) social security numbers, driver’s licence numbers or other government identification numbers; or (vi) any data similar to the foregoing that is protected under foreign or domestic laws or regulations.
Term means the term that this EULA remains in effect in relation to an End User, which is subject to the termination provisions in Section 3 below.
Subject to the terms and conditions of this EULA, Nevam hereby grants End User a limited, non-exclusive, non-transferable, non-sublicensable license to use the Nevam Platform during the Term.
Without prejudice to any other rights Nevam may have, Nevam may terminate the licence in Section 2 in relation to an End User if that End User fails to comply with the terms and conditions of this EULA. In such event, the Term comes to an end and the relevant End User must immediately cease using the Nevam Platform.
Nevam may modify or change the Nevam Platform at its sole discretion at any time. Nevam shall have no liability of any kind to End User flowing from any adverse effects resulting from such changes to the Nevam Platform.
For the purpose of enabling Nevam to provide the Nevam Platform and associated services:
(a) each End User grants Nevam a licence of all rights of Intellectual Property they have in the content that they upload to the Nevam Platform; and.
(b) each End User waives any Moral Rights they may have in the content that they upload to the Nevam Platform (“Moral Rights” for this purpose means rights of integrity of authorship, rights of attribution of authorship of a work and rights not to have authorship of a work falsely attributed).
It is Nevam’s policy to respond expeditiously to valid notices of claimed Intellectual Property infringement. Nevam reserves its rights to remove allegedly infringing material or terminate the access rights of End Users who Nevam suspects to be repeatedly or blatantly infringing Intellectual Property rights.
(a) Nevam Platform will only collect End Users’ Personal Information to the extent that End Users submit such information. The Nevam Platform will not automatically access, collect, store or transmit any Personal Information residing in any End User’s computer environment as part of its functionality.
(b) Data collection by the Nevam Platform is strictly limited to only what is needed to deliver the Nevam Platform and associated services, as further described . Third parties are forbidden from using shared data for any profiling, targeting, or other behaviour not directly connected to providing the Nevam Platform. Nevam may use the information transmitted by the Nevam Platform for activities such as determining usage for billing and license compliance and helping improve upon and market its product and service offerings. Nevam may retain this information in perpetuity.
(c) In relation to any Personal Information that End Users submit for the purpose of use of the Nevam Platform, Nevam may also de-identify such Personal Information and aggregate with other de-identified Information for the purpose of producing new Nevam products for internal use or commercialisation.
(d) The Nevam Platform collects certain data and information about End Users in connection with use of the Nevam Platform and otherwise in connection with this EULA. Nevam collects and uses all such data and information in accordance with the Nevam Privacy Policy, and each End User agrees to the Privacy Policy terms. If you provide us with Personal Information relating to any other individual, including any other End User, then you warrant and represent that you have obtained the consent of such individual to provide us with such Personal Information for the purposes set out in the Nevam Privacy Policy.
(a) The word “Nevam” and any other product or service names, slogans, graphics, logos, page headers, button icons and scripts contained in or used with the Nevam Platform, except as otherwise noted, are trademarks or trade dress of Nevam. Nevam’s trademarks and trade dress may not be used in connection with any product or service that is not Nevam’s, in any manner that is likely to cause confusion, or in any manner that disparages or seeks to discredit Nevam.
(b) Reference to any products, services, processes or other information, by trade name, trademarks, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by Nevam.
The Nevam Platform is not intended for, and should not be used by, anyone under the age of 16. If you as an End User are under 16 years old you must immediately cease using the Nevam Platform and this EULA will terminate.
Nevam may limit, suspend or terminate an End User’s use of or access to the Nevam Platform if, in Nevam’s reasonable discretion, the End User breaches or may breach the Acceptable Use provisions in section 6 above, any other material provision of this EULA or the End User is otherwise adversely affecting the performance or operation of the Nevam Platform.
For End Users who are ‘consumers’ within the meaning of the 'Australian Consumer Law' under the Australian Competition and Consumer Act 2010 then despite any other provision of this EULA the following shall apply:
Neither party will be liable for loss of revenue or indirect, special, incidental, consequential, punitive, or exemplary damages, or damages for lost profits, revenues, failure of security mechanisms, business interruption, or loss or inaccuracy of data or business information, howsoever caused even through negligence and even if the party knew or ought to have known they were possible or reasonably foreseeable.
If an End User believes that they may be entitled to any warranty or claim under this EULA or any of the above remedies, please email brittfox@nevamcx.com.
Neither party will be liable for any failure in performance due to causes beyond that party’s reasonable control (such as fire, explosion, power blackout, earthquake, volcanoes, global pandemics (including viruses), flood, severe storms, strike, embargo, labour disputes, acts of civil or military authority, war, terrorism (including cyber terrorism), acts of God, acts or omissions of Internet traffic carriers, actions or omissions of regulatory or governmental bodies (including the passage of laws or regulations or other acts of government that impact the delivery of the Nevam Platform and associated services).
This EULA is the entire agreement concerning its subject matter and supersedes any prior or concurrent communications.
The following provisions will survive any termination or expiration of this EULA: Sections 3 (Termination), 14 (Warranties), 15 (Australian Consumers), 16 (Limitation of Liability), 17 (Notices), 19 (Entire Agreement), 20 (Applicable Law and Venue) and this Section 21 (Survival).
Last modified February 2025