Marketers have been forced to work on boards like this...
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Manual Journey Maps
Manual journey mapping tools are time-consuming, static, and unable to update in real-time. They often rely on biased user feedback, lack granularity, and fail to drill down into actionable next steps. Additionally, they struggle with scalability, integration, and consistency, ultimately requiring significant resources and leading to fragmented insights.
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Service Blueprints
Service blueprints focus on process mapping from the orchestration perspective, highlighting only the milestones that trigger backend behaviours. They overlook the detailed micro-activities that customers see and have to perform, leading to a limited understanding of the actual customer experience. This narrow focus can result in missing critical touchpoints and interactions, ultimately failing to capture the full scope of the customer journey.
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Static Reports
Siloed reports offer deliverables that are hard to follow and even harder to action. By the time issues are identified, it's often too late to address them effectively, resulting in missed opportunities for enhancing the customer journey and delivering exceptional service.
Not anymore.
Everything a team needs to stay aligned and deliver amazing experiences is right here.
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Live Journey Maps
Synced with your channels, every piece of content in real time.
Deep Dive
Not just funnel reports, every pathway and destination in a visual moveable canvas.
Inspect and Analyse
With analytics data and AI insights, create and review at a content level what needs to be prioritized.
Collaborate
Create recommendations and ideas to uplift for collaboration and prioritization. Linked directly to its location and data for easy business case creation.
Execute
Assign and execute in own channels using Jira syncs, so development teams don't have to update, its all there in one place.
Measure
From insight to execution, track KPI's and operational efficiencies for every team to have visibility bottom up.
8+
Hours saved weekly
$150k
Saved in first 6 months
15-30
Insights found monthly
15,000
Pieces of content synced
Yes. Nevam adapts to your customer journeys, internal workflows, and use cases—whether you're focused on loyalty, claims, onboarding, or cross-sell.
Perfect. Nevam doesn't replace your tools—it connects them. We help you surface the blind spots between platforms and the content sent out after execution, giving you one unified CX view.
Nevam aligns CX, Marketing, Digital, Ops and Service teams by showing them the same journey truth. Everyone sees what matters, what's working, and where to focus.
Great! Nevam accelerates what you’re doing by removing manual steps, surfacing new insights, and giving you trackable impact—no need to throw out existing work.
Be part of the product community!
What if there was a place where marketers, leaders, agencies and digital teams could talk about the real challenges? Not another Slack group filled with tool promos. Not a webinar where you’re talked at for an hour. But a community built around you.
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