The customer experience (CX) space is full of journey maps, dashboards, and strategic decks, but most teams are still flying blind when it comes to real execution.
3 structural gaps in enterprise CX and how we can fix them
Functional CX: what it is, why it matters, and how Nevam is actioning it at scale
Customer experience (CX) used to be about satisfaction scores, journey maps, and service surveys. But today’s enterprise environments, with distributed teams, AI agents, and an explosion of digital touchpoints, require something more dynamic: CX that actually works.
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5 fundamental ways to improve customer retention (and how to action them at scale)
Customer retention is the heartbeat of sustainable business growth - especially for large organizations where each percentage point of improvement can drive millions in revenue. Yet, too often, efforts are scattered or short-term. Improving retention isn’t about quick wins; it’s about building long-term relationships through strategic, actionable systems.
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What if there was a place where marketers, leaders, agencies and digital teams could talk about the real challenges? Not another Slack group filled with tool promos. Not a webinar where you’re talked at for an hour. But a community built around you.
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