As AI rapidly reshapes how customers discover, evaluate, and purchase products, marketers and CX leaders are entering an entirely new frontier: a dual-audience world, where your next “customer” might not even be human.
When Taylor Brodie joined the Nevam team, she brought years of experience in Enterprise Consulting across CX strategy and operations, and a deep understanding of the gaps that slow down marketing and digital teams from turning great ideas into action.
After just one month inside the platform, three things she loves about the platform:
1. Live journey mapping made simple
With one click, Taylor pulls in live pages from a web crawl, Facebook and Instagram posts, and other content assets. Each card drops straight into a flexible, visual live journey map, ready to be sorted into stages that reflect how your customers actually move through your ecosystem. No more disconnected PDFs or one-off maps. This is the live view, built for fast decision-making.
2. Every card is a working space
Cards aren’t static placeholders, they’re functional workspaces. Taylor demonstrates how each card becomes an interactive area where you can log insights, add backlog tickets, assign owners, and track next steps, all in one view. It’s how strategy meets day-to-day delivery without the handover gaps.
3. Built-in flexibility
From defining your own journey stages to tagging insights with KPIs, Nevam adapts to the language and priorities of your business. Whether you’re trying to surface quick wins or justify bigger investments, the platform supports how your team thinks, collaborates, and reports, without forcing a rigid template.
Taylor also shares why she wishes she had Nevam during her time consulting at Deloitte - a single place where strategy, customer experience, and real execution could finally align.
Ready to explore it for yourself? Book a demo.
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