Our services
Friction and funnel audit
We trace the funnel end to end and find the points where customers leave.
The output is a detailed picture of where the experience breaks, grouped into themes your team can act on.
Martech Implementation Mapping
We map the use cases and data requirements so the build fits the reality.
We work through this with your team, so the requirements reflect the experience you want to give your customers. Turning hours of manual audit work into a living, current-state view, and making the build itself more collaborative and customer-centric.
Lifecycle program audit
We pull every email, every trigger, every automated journey a customer could receive across their full lifecycle, and lay it out in one place with the destinations and metrics.
That becomes the start of a real contact strategy, surfacing leakage and recovering it before it compounds.
Ways of working
One scoped project, built around the problem in front of you: friction, martech requirements or lifecycle.
You get the full analysis, prioritized and grouped into themes, in as little as 30 days, depending on scope.
A project has an end date. Your customer experience doesn't.
Once the initial work is done, most teams move to a retainer: the experience gets updated on a regular cadence, based on what you've actually changed since the last look.
Someone is always watching it. Bringing you a fresh batch of insights, and working through prioritization and execution with you.
