Yes. Nevam starts with a canvas that you create to suit your needs and the way you want to view a journey, use case or campaign. The difference is that every card (content) syncs across canvases, so you don’t lose the work anyone else is talking about or assigning. Nevam adapts to your customer journeys, internal workflows, and use cases—whether you're focused on loyalty, claims, onboarding, or cross-sell.

Perfect. We aren’t an analytics tool. We connect to your analytics and project management tools so the customer experience finally has a seat at the metaphorical table in your workflow. All of the wishlist items, customer pain points, insights and recommendations need somewhere to live and be managed. We help you surface the blind spots between platforms and the content sent out after execution, giving you one unified CX view.

Think of Nevam as your customer advocate. Where the friction shows up should be visible, and assigned to the relevent team, not a politics play. Nevam aligns CX, Marketing, Digital, Ops and Service teams by showing them the same journey truth. Everyone sees what matters, what's working, and where to focus. It becomes very clear when you see it all in one place, where the customer friction lies and who needs to prioritise what.

Great! You know what you want to see and what needs to happen. We amplify by decreasing the time to map it, track it and update it. Journey mapping shouldn’t take months, and it certainly shouldn’t be someones full time job. Let us do the manual work so you can be used for what you were hired for- your brain.

Once you get access, it takes under an hour to have a canvas built with content syncing.

Most channels are synced and so they don’t require updates. If there is a channel we don’t have a sync for though, it would mean manually keeping those journey cards up to date. But if that happens, just request the channel in our product community and we can give you a view on when we can get it synced for you.